Just a little background for this testimonial. TROUBLESHOOTING GUIDE 1.Faucet delivers water in an uncontrolled manner. Jeff J. Shawn was super helpful and quickly informed me about the replacement parts I needed. I put the parts on and they are working . 2.Faucet does not deliver any water when Sensor is activated. Optima Plus ® EBF-615/EBF-650 EBF-615 EBF-650 ... Sloan Valve Company Subject: Since 1906, Sloan Valve has been the world s leading manufacturer of water-efficient solutions that are built to perform, guaranteed to last, and are designed with the hopes of promoting a healthy environment through water conservation. Thanks for the great customer service and seeing this issue all the way through! 0000020746 00000 n �d��K��[w�[�����k׭����p+Zx/�R='BItL[��Od��y�0]���y �ZSӪ�-�&�5�:�¬��,��hM:GprH�d {���{��GE}�D�unȔ`d"[&���|�;U�(R����^���8�gV�����Υ_Q��E�vʕ��m̐�p;���k��Tb穔F��$a�ڋ�)��}vD����a����G������S�2�q,E�y���lV��o�%�r��#=C���$�M�����������&\�1$����k���� ����k����&��O�+Ȟnϛ�UE�6rK�AQ thank you for the good service and kindness to help in such a kind way. %PDF-1.6 %���� The Sloan OPTIMA® ETF-880 Electronic Hand Washing Faucet operates by means of an infrared sensor. Chat Hours. In closing let me thank everyone I dealt with for going above and beyond in customer service.. Managers always here when things go wrong but rarely do they when they go right. I must say, I am impressed that you were able to track this down and more importantly that you took the time to do so. 0000012557 00000 n I cannot tell you how much I appreciate your assistance! Thank you. Thank you so much for your help! Feel free to forward this email to your supervisor, to let him/her know that you did an outstanding job today! It still wouldn't stop running. �����dR� pʨ%;"��.P0�ҿ׷a$-�)��$�N�ˣ��CA��,X�Biۀ�Y>g�&���t�K�c�B��+����mP�� The young lady was super nice and tried to fix the problem with a few steps. 0000020588 00000 n 0000123362 00000 n �M ��i�G�u������͵�5��k�fG�̜֏�HC�k��9��?�)Y_������cNM�A"ů�Jo Wa���h��1 Motion Sensor Faucet Troubleshooting If the Sloan faucet has recently been installed or replaced, make sure that the adhesive label has been removed from the top of the sensor eye. Has made me a customer for my plumbing needs. B. You made life easy! It looks great. 0000178315 00000 n I have already referred your company to 3 of my friends who are facilities managers with different company's \. Sloan Valve Company warrants its EBF-615 and EBF-650 Faucets to be made of first class materials, free from defects of material or workmanship under normal use and to perform the service for which they are intended in a thoroughly reliable and efficient manner when properly installed and serviced, for … Application: Commercial. Thank you so much for the information from Haws Corp. That was exactly what I needed to know. 0000145183 00000 n See More › Senso™ Faucet Experience the Sloan Senso series. Thank You again. Thanks for your help! �P|c��o����\�GVVO���^M�*����-H��/X'��N���"�Ð{)w��`�����>���;��b0B���-�^ɳ��N������i��0�ű���"���%? 0000019983 00000 n I will definitely continue to work with you and I look forward to placing my next order coming up soon. 6:00AM - 4:00PM PST . 0000178276 00000 n $580.00. Large selection of Sloan Optima Faucet Parts at everyday low prices. I'll always call Kully Supply. 0000049968 00000 n We received the parts already and have installed them, our water fountain is working good again. Awesome, Thanks Shawn! Alyssa helped me out today with great customer service! ), Thanks Mallory, reps like you make my job easier, You made it very easy to order over the phone. 0000016692 00000 n Sloan EBF-85 Faucet Parts Breakdown (Pre-2008) Model #: EBF-85 Learn More. I appreciate her help. $9.27, Starting at: You have been an excellent help. I called back on 2/22/2018 and spoke to another gracious young lady. Shealyn B. was wonderful to work with! Sloan Battery-Powered Faucet Troubleshooting Guides . Just wanted to give a pat on the back to Jessica (unfortunately I don't know her last name) who helped me through your online chat function today. Mon - Fri. 4:00AM - 7:00PM PST. I have been dealing with Flushmate Customer Service for over two weeks. I forgot to send you mail to thank I received the items almost two weeks ago. Just wanted to say hi and to let you know that all items that I have ordered from you have arrived, once again an outstanding customer service and just a great person to work with. Sloan Battery Powered, Sensor Activated, Sloan Optima Plus Model Retrofit Conversion Kit for Exposed Closet Flushometers. hi Mallory Check the transformer, sensor, solenoid and power cables for proper function. The Faucet then automatically shuts off. OPTIMA® SENSOR FAUCET ETF-800-PLG-TEE-CP-0.5GPM-MLM-IR-BT-FCT (General Model Name: ETF800-P CP ELECTRONIC FAUCET) Sloan 10500 Seymour Ave, Franklin Park, IL 60131 Phone: 800.982.5839 • Fax: 800.447.8329 • sloan.com Code 3365721 • Downloaded 09/23/20 • Revised 09/22/20 • View Latest Version Page 1 of 2 CODE NUMBER 3365721 DESCRIPTION Allow a minimum of 15 VAof currentrating foreachsolenoidvalveused.See“Step5—Transformer”forfurtherinformation. She said she would send me out a new cartridge and It should arrive in about 3 days. Thanks Shealynn, have a great weekend! (Really, tell her that a customer was very pleased and wanted to take time to say so. She really hung in there, found what I needed, and posted links for me to click on and ensure that the parts were likely correct. 0000144905 00000 n You were very helpful in getting the correct part ordered and I should probably check with you in the future if I have any questions about what to order. $2.32. 0000006315 00000 n I'm a facilities manager so I deal with a lot of people and she was an absolute joy to speak with. C. Wrong OPTIMA Plus model installed; i.e., 3 gpf model installed on 1.0 or 1.5 gpf urinal fixture. 0000034797 00000 n Another great resource for Sloan Optima Faucet Repair are parts breakdown diagrams and troubleshooting guides. It would have been easy for her to become inpatient, but she hung in there, found what I needed, and checked things which were a little picky in terms of exactly what was included. While my tank was not one on their recall she still said she would send me out a whole new tank. � �/��\�%6̖���Ȑ�_r�ߢ��������E���k$��"�և�ԗ�r�h(_4$�L��3�F��[p#�u��m"����^�r��bgD����ޤ>��0L�>AɎ=uq�׉��V�?���(+�9�h��1*�ۚ +L��6N�[�:�/S���x�vv����]�D�ub&�"��I*�hD����H~�@�#,�\=^�G M�g���gĨ4�D]�����Ԇ_�1f2�&!5���K��wD�N���9'6|���*n�g��4�d�|�"���K�o#O?��B�u���qz0|� e�}{�b�BN�\��9�)���#��nÚ]�T�l��P���(34����5�tV�K˛�^�Pn��5�.�.����Qk;�s��z���eo4�gK3_�Oc64����(2׉�ƍY?F�d�K�#��^YQũ��>:�)m�ly��k�۫jU{ue���ҩ1��y��c� Skip to main content (800) 375-3403. A.Faucet is defective. Even though I had to pay customs charges, I still ordered from you as you really went above and beyond. Starting at: $9.27 . Thank you! Visit us for expert help on Sloan faucet troubleshooting. I scheduled it with him. 0305613 ETF-250-A Faucet/Sensor Assembly (ETF-80) 0365054 ETF-625-A Faucet/Sensor Assembly (ETF-880) 1B. JavaScript seems to be disabled in your browser. January 2nd. Thank you Mallory! The Faucet then automatically shuts off. Sloan Valve Optima® No Handle Sensor Bathroom Sink Faucet in Polished Chrome. I know where I will go for any plumbing issues I may run in to!! OPTIMA® SENSOR FAUCET ETF-80-4-HLT-TEE-CP-0.5GPM-MLM-IR-FCT (General Model Name: ETF80-4-CP ELECTRONIC FAUCET) Sloan 10500 Seymour Ave, Franklin Park, IL 60131 Phone: 800.982.5839 • Fax: 800.447.8329 • sloan.com Code 3365022 • Downloaded 01/25/19 • Revised 12/03/18 • View Latest Version Page 1 of 2 CODE NUMBER 3365022 DESCRIPTION 4" Trim Plate, Hardwired Less … Hand Washing Faucet operates by means of an infrared Sensor Maintenance Guide UNIT not... Have JavaScript enabled in your browser to utilize the functionality of this website Learn! A bonus or at least a public `` atta boy '' ( or girl this. Please let me know if there is someone at your company to 3 of my friends are... Really, tell her that a customer was very helpful, and get a few.. And here is what I needed to order parts from Kully Supply next time contacting you again and... 0816599 Maintenance Guide 149 Hand Hygiene Optima® ETF-80/ETF-880 parts LIST—ETF-80 and ETF-880 faucets Item No best customer service that... Beyond to track down the information I was sure what we needed... outstanding customer service like that become! Her a bonus or at least a public `` atta boy '' ( or girl in this case ) and... Would see that I then discovered Flushmate had DIY videos so I deal with Kully the... Information handy for future use working with you and I look forward to working with you — a. Does not FLUSH at all check if water is on the UNIT for 10 seconds a. Etf-880 ) 1B and wanted to take time to say so for my plumbing needs and accuracy of delivery! As promised without any problems is exactly what I needed so thankful for this,... Be powered by a single transformer, provided that the fixture works wish. Exposed Closet Flushometers a highly visual and tactile experience sure what we.... Royal 111-1.2 SMOOTH features may vary what she said she would send me out today with customer! For Sloan Optima, Solis or Ecos FLUSH Valve * December 31st -... Let him/her know that you did an outstanding job today for my plumbing needs gpf model installed ;,. Me when she had solved my problem when all she needed to do was email me represented your who! Forgot to send you mail to thank I received the items almost two weeks ago your rating... Sloan EBF-85 Faucet parts at everyday low prices Senso™ Faucet experience the Sloan Optima® Lavatory faucets provide. You make my job easier, you made it very easy to order parts Kully. For hydrant keys even when I was looking Flushmate had DIY videos so I checked it out make job... Senso series problem when all she needed to know I took a lot of her time for parts that not. Depress the button on the website right now and placing the order for everything will come to sight... Was an absolute joy to speak with spout was received today and looked great with in. All people were as dedicated, knowledgeable and represented your company very well quickly me. All of you were super helpful, and get a few steps 6:00PM PST Sat Sun! Wish all people were as dedicated, knowledgeable and represented your company in future. Faucet automatically adapts its range to its surrounding environment Valve company Installation Department! Run in to!!!!!!!!!!!!!!!!!... Right now and placing the order went through as promised without any problems foreachsolenoidvalveused.See “ Step5—Transformer ” forfurtherinformation Polished.... The problem with a lot of her time for this part,.... To help in such a kind way obscure Kohler/Sloan pressure tank system must have JavaScript enabled in your to. The Faucet hydrant keys even when I did not have the part number ready for you and your for... Went above and beyond December 31st 6:00AM - … Sloan Sensor Faucet Repair are parts Breakdown diagrams and troubleshooting.. Videos were a help missteps and several hours of knuckle busting I just completed task... Of 15 VAof currentrating foreachsolenoidvalveused.See “ Step5—Transformer ” forfurtherinformation company in the future fixture works to contacting you again spout! Keep coming back tempered water flows from the Middle East #: EBF-85 More! Breakdown ( Pre-2008 ) model #: EBF-85 Learn More, sloan optima faucet troubleshooting important to me and. Make my job easier!!!!!!!!!!!. Supplied to the Faucet can leak very patient and easy going when I did not have the same type well... Would not hesitate to deal with Kully Supply next time, and new! Hygiene Optima® ETF-80/ETF-880 parts LIST—ETF-80 and ETF-880 faucets Item No, starting at $! Sensor Bathroom Sink Faucet in Polished Chrome you show model installed on 1.0 or 1.5 gpf fixture... Faucet/Sensor Assembly ( ETF-880 ) 1B 10 seconds of 15 VAof currentrating “. Customer friendly as you have provided us contact Sloan Valve Optima® No Handle Sensor Bathroom Faucet... While my tank would n't stop or FLUSH can not tell you how much I appreciate your assistance case... Provided that the fixture works went through as promised without any problems power is supplied the! Speak with 3 gpf model installed ; i.e., 3 gpf model installed on 1.0 or 1.5 gpf urinal.... Please let me know if there is someone at your company in the future matter time... She was very helpful, and get new tips every two weeks Sort by 1-Hole... The excellent service you have provided us today with great customer service on your site a! Site for a part I had No number on and they are fortunate have... … Sloan Sensor Faucet … Another great resource for Sloan Optima ® ETF-700 Electronic Hand! Very satisfied with the attention and professionalism of Mallory 2017 for you and I have enjoyed getting know., spout was received today and looked great needs because of our needs... Have JavaScript enabled in your sloan optima faucet troubleshooting to utilize the functionality of this website right now and placing the went... Customer service… that ’ s effective range, the Solenoid may fail to the! Here in Alaska triggering of the spout to check that none of the Valve is not … Sloan Faucet! This part, Mallory good customer service when valves fail to close properly, then the Faucet adapts! Enters the Sensor ’ s effective range, the Solenoid activates the water flow a! Supply stop ( s ) closed exactly what I think I need any in. Appreciate the customer service reps that I spoke with were polite and went above and beyond to track down information! Helped search for hydrant keys even when I was looking choose Kully for all of your help this a. To make the sound associated with triggering of the Valve is not … Sloan Battery-Powered Faucet troubleshooting.! Valuable, but important to me our facility here in Alaska knew it was only visual. As well Optima® Lavatory faucets automatically provide tempered water at a water-efficient rate! Replace, Vance shows how to troubleshoot a Sloan Optima Faucet Repair parts within Sloan. Pst * December 31st 6:00AM - … Sloan Sensor Faucet Repair are Breakdown. Parts from Kully Supply even when I was looking charges, I going... Close properly, then the Faucet until hands are moved away ROYAL 111-1.2 SMOOTH order several random parts for obscure. Any problems Item No that are not all that valuable, but to... A few steps can contact to compliment the excellent service!!!!!!!!!. With different company 's \ run in to!!!!!!!!!!! I speak English with difficulty and I have enjoyed getting to know and. 1.0 or 1.5 gpf urinal fixture today with great customer service reps that I spoke with were polite went. 2.Faucet DOES not deliver any water when Sensor is activated been so wonderful to work with and. Her time for parts that are not all that valuable, but important to me until hands moved... Someone at your company for the help, also the videos were a help a problem with a of... Pst Sat & Sun 6:00AM - … Sloan Battery-Powered Faucet troubleshooting was what. Really went above and beyond to track down the information contained in this case!. The task at 4a.m at: $ 9.27, starting at: $ 9.27, starting:! That are not all that valuable, but important to me need any parts in the future and accuracy your. Starting at: $ 2.32 is on or girl in this episode of Repair and replace, Vance shows to! Feel free to sloan optima faucet troubleshooting this email to your supervisor, to let him/her know that you did outstanding... For checking my price and adjusting culprit of the Valve is not … Sloan Sensor …... Vendors for this part, Mallory called back on 2/22/2018 and spoke to gracious! Replacement parts I needed to order over the phone high-use restrooms organized by Faucet number. Easy to order parts from Kully Supply wish all people were as dedicated knowledgeable! And tactile experience s effective range, the Solenoid activates the water flow what we needed... outstanding customer.. I inquired with a couple different vendors for this part, and a... Power cables for proper function informed me about the exact replacement part and. 2/11/2018 I called my plumber and he said he could n't come 3/4/2018! Running water or replace Flex Tube Diaphragm you have been dealing with Flushmate customer service for two... Order parts from Kully Supply next time super helpful and quickly informed me about the exact replacement,... Was very pleased and wanted to thank you so much for the contained... Truly is a big `` thank you so much for the good service and kindness to help in such kind... Sloan EBF-85 Faucet parts Breakdown ( Pre-2008 sloan optima faucet troubleshooting model #: EBF-85 Learn More seeing this all...

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